The explosive growth of Uber and Lyft has created a new traffic problem for major U.S. cities, and ride-sharing options such as UberPool and Lyft Line are exacerbating the issue by appealing directly to customers who would otherwise have taken transit, walked, biked or not used a ride-hail service at all, according to a new study.

The report by Bruce Schaller, author of the influential study “Unsustainable?” that found ride-hailing services were worsening traffic congestion in New York City, constructs a detailed profile of the typical ride-hail user and issues a stark warning to cities: Make efforts to counter the growth of ride-hail services or else surrender city streets to fleets of private cars, creating a more hostile environment for pedestrians and bicyclists and ultimately making urban cores less desirable places to live.

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Schaller concludes that where private ride options such as UberX and Lyft have failed on promises to cut down on personal driving and car ownership – both of which are trending upward – pooled ride services have lured a different market that directly competes with subway and bus systems, while failing to achieve significantly better efficiency than their solo alternatives. The result: more driving overall.

Ride sharing has added 5.7 billion vehicle miles to nine major urban areas over six years, the report says, and the trend is “likely to intensify” as the popularity of the services surges. (The study notes that total ride-hailing trips in New York increased 72 percent from 2016 to 2017 and 47 percent in Seattle over that time. Revenue data from the D.C. Department of For-Hire Vehicles showed the ride-hailing industry’s growth quadrupled in the district from late 2015 to 2017.)


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The nine cities studied were New York, Los Angeles, Chicago, Boston, Washington, Miami, Philadelphia, San Francisco and Seattle.

Schaller found that while options such as UberX add 2.8 new vehicle miles for each mile of personal driving they eliminate, the inclusion of options such as UberPool and Lyft Line adds to traffic at only a marginally lower rate: 2.6 new miles for every mile of personal driving reduced.

The findings are based on published trip mileage data and the companies’ own claims about the share of solo and pooled rides.

“Shared rides add to traffic because most users switch from non-auto modes,” the report says. “In addition, there is added mileage between trips as drivers wait for the next dispatch and then drive to a pickup location. Finally, even in a shared ride, some of the trip involves just one passenger (e.g., between the first and second pickup).”

Schaller synthesizes data from surveys in eight cities and the state of California to conclude 60 percent of ride-hail users would have otherwise used transit, walked or biked, or stayed home were it not for the availability of services such as Uber and Lyft.

“It’s people getting out of the bus and Metro getting into sedans,” said Schaller, a former deputy commissioner for traffic and planning at the New York City Department of Transportation.

Lyft disputed Schaller’s findings, pointing to its own sustainability efforts, its urban mobility focus and claims from passengers who report giving up their cars – although the locations where those reductions took place were not immediately clear.

“We strongly disagree with Schaller’s claims regarding shared rides,” said Lyft spokeswoman Campbell Matthews. “Since Lyft’s founding, we’ve been focused on increasing car occupancy and eliminating the need for car ownership. That focus has paid off.

“Just last year, over 250,000 Lyft passengers gave up their personal cars because of the availability of ride share,” Matthews said. “We are continuing to focus on our goals by redesigning the Lyft App to integrate with public transit and introducing bike and scooter sharing to the Lyft platform. We are committed to ensuring passengers have access to a spectrum of transportation options that serve our cities best.”

Uber said in a statement that it supports several of the policies that Schaller proposes, including the expansion of dedicated bus and bike lanes and congestion pricing. The company argued that contrary to Schaller’s conclusions, Uber saved more than 315 million global vehicle miles in 2017 by shifting riders to its pool service.


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Schaller never argued, however, that pool services were less efficient than solo rides. He concluded that at the rate the services are expanding – and with appeals to transit users – the effects of any such reductions are negligible and the growth is untenable.

Schaller’s conclusions cast doubt on notions that ride-hail services will ultimately reduce private vehicle ownership and challenge arguments that they do not compete with mass transit. Based on a profile of the average ride-hail user, he concludes that the more services such as Uber Express Pool resemble transit, the more they will draw riders away from urban rail and bus systems, resulting in an increasing number of transit users turning to private cars to get around. But sedans don’t have the capacity to match the modes they are pulling from, he says.

“When you look at the numbers, what you see is that what is more sharing for them is less sharing overall,” Schaller said.

Observers have noted how Express Pool, for example, is modeled – well – like a bus.

In a typical commute, Express Pool riders might walk to a busy intersection where they are met by a car that shuttles them along a straight route to an often-popular destination. The vehicle makes as few turns as possible, sometimes picking up other passengers along the way; the cost of a ride can be as low as $3 or $4.

But problems such as “deadheading,” where drivers roam city streets in empty cars waiting for a fare, markedly reduce the efficiency of these rides. And even if ride-hail services can expand the reach of shared mobility services and fill as many seats as possible, they will never be as efficient as rail or bus – ultimately resulting in more congestion and higher reliance on automobiles, the research says. As many researchers have noted, the problem could become particularly acute if the eventual rollout of self-driving vehicles eliminates the need for ride-hail services to hire drivers.

“Even with high levels of shared trips, funneling travelers from space-efficient modes such as public transit, biking and walking, to space-hogging sedans, SUVs and minivans is not a productive strategy to speed traffic,” Schaller concludes.

Schaller’s analysis is “one of the first studies to really look at (Uber and Lyft’s) impacts from across a national spectrum,” said Adam Stocker, a staff researcher with the Transportation Sustainability Research Center, who is part of a team pursuing a study on the impacts of Uber and Lyft across three North American cities.

But individual cities face challenges in discerning how the findings apply to them, Stocker said, because of a dearth of available data from the companies themselves.

“The main limitation of it is that mainly due to the sample size, the city by city differences, some of that detail doesn’t stand out because nine cities were put together,” he said. “Due to data limitations . . . you can often miss a lot of the nuance in the usage or the impacts between cities themselves.”

In rebutting Schaller’s conclusions, Lyft pointed to studies from outside sources such as the traffic data firm INRIX and the University of California, Los Angeles, showing that overall congestion had decreased in the San Francisco Bay area in 2017, and most ride-hail users “report no change in their travel by other modes,” respectively.

Asked if it had internal data that run counter to Schaller’s findings, however, the company declined to provide specifics. Uber said the report was limited because it relied on data from 2017, though it did not provide related data to support its rebuttal.

Jon Orcutt, a spokesman for the New York-based advocacy organization Transit Center, said the blame does not fall on individual users for finding ride-hailing services attractive. The burden is on local governments and transit agencies to respond to their growth with policies such as congestion pricing, the prioritization of buses through features such as dedicated lanes, and a general push toward frequent, reliable and affordable transit, he said.

It’s no coincidence, he said, that ride-hailing’s explosive growth has taken place amid transit system collapses in several major cities.

“It’s not that you say, ‘Don’t use these things’ or ‘You can’t use these things’ or ‘These things have to go away,’ ” Orcutt said. “That ship has sailed, right? So the question becomes how to manage them.”

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